TERMS AND CONDITIONS OF SALE
1. Acceptance of Terms
1.1 By accessing and using this website, you agree to be bound by these terms and conditions. If you do not agree, please refrain from using the website.
2. Definitions
2.1 “We,” “our,” and “us” refer to Victoria Place, the owner of the website.
2.2 “You” refers to the user or customer of the website.
3. Ordering and Payment
3.1 By placing an order on our website, you confirm that you are legally capable of entering into a binding contract.
3.2 All orders are subject to availability and acceptance by us.
3.3 Prices are in GBP and include applicable taxes. Additional charges may apply for shipping, which will be clearly stated during the checkout process.
3.4 Payment is due at the time of placing the order.
4. Delivery
4.1 We aim to dispatch orders within 5 business days. However, delivery times may vary.
4.2 Risk of loss or damage to the products passes to you upon delivery.
4.3 If you receive damaged or incorrect items, please notify us within 14 days of receipt.
5. Returns and Refunds
5.1 See returns policy for further information.
6. Intellectual Property
6.1 All content on this website, including text, images, and logos, is the property of Victoria Place and is protected by intellectual property laws.
7. Privacy Policy
7.1 We collect and process personal information in accordance with our privacy policy. By using our website, you consent to such processing and warrant that all data provided by you is accurate.
8. Limitation of Liability
8.1 We will not be liable for any loss or damage arising from the use of our website or products.
9. Governing Law
9.1 These terms and conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Changes to Terms
10.1 We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on the website.
11. Contact Information
11.1 For any queries or concerns regarding these terms and conditions, please contact us at customerservice@victoria-place.com.
RETURNS POLICY
1. Returns Eligibility
1.1 You may return items purchased from our website within 28 days of receiving your order.
1.2 To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
2. How to Initiate a Return
2.1 To initiate a return, please email sales@victoria-place.com first to request a returns reference.
2.2 Clearly mark the reference number on the outside of the package.
3. Return Shipping
3.1 The cost of return shipping is the responsibility of the customer unless the return is due to a defect or an error on our part.
3.2 We recommend using a trackable shipping method to ensure the safe return of the items.
4. Refund Process
4.1 Once we receive your returned items, we will inspect them and notify you of the approval or rejection of your refund.
4.2 If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5 business days.
5. Exchanges
5.1 We do not currently offer exchanges. If you wish to exchange an item, please return the original item and place a new order.
6. Damaged or Incorrect Items
6.1 If you receive damaged or incorrect items, please contact us within 14 days of receipt. We will provide instructions for returning the items and will arrange for a replacement or refund.
7. Non-Returnable Items
7.1 If an item is listed as ex-display or slightly defected and is therefore offered for sale at a discounted price it will be deemed non-returnable.
8. Late or Missing Refunds
8.1 If you haven’t received a refund within the specified time, please check your bank account and contact your credit card company. It may take some time before your refund is officially posted.
8.2 If you’ve done all of this and still have not received your refund, please contact us at sales@victoria-place.com.
9. Changes to the Returns Policy
9.1 We reserve the right to modify our returns policy at any time. Changes will be effective immediately upon posting on our website.